Privacy Policy

La Roca Canyoning Costa Rica

Last updated: March 17th, 2026

La Roca Canyoning (“we”, “our”, or “us”) operates the website:

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also explains your privacy rights and how the law protects you.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

La Roca Canyoning is an adventure tour operator based in La Fortuna, Costa Rica, specializing in guided canyoning experiences and nature-based outdoor tours.

Website:
https://larocacanyoning.com

If you have questions about this policy, you may contact us at:

Email: info@larocacanyoning.com
Location: La Fortuna, San Carlos, Costa Rica

2. Information We Collect

We may collect personal information when you interact with our website, contact us, or book a tour.

This information may include:

Personal Data

Full name
Email address
Phone number
Country of residence
Number of travelers
Travel dates or preferences
Special requests or comments

Technical Data

IP address
Browser type
Device information
Pages visited
Referring websites
Time spent on pages

Booking Information

If you make a reservation or inquiry, we may collect information necessary to process your booking.

Payments are processed through secure third-party providers. We do not store full credit card details on our servers.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it.

The Gravatar privacy policy is available at:
https://automattic.com/privacy/

After approval of your comment, your profile picture may be visible to the public alongside your comment.

4. Media

If you upload images to the website, you should avoid uploading images that include embedded location data (EXIF GPS).

Visitors to the website may download and extract location data from images displayed on the website.

5. Cookies

Our website uses cookies to improve functionality and enhance user experience.

Cookies may be used to:

Remember user preferences
Store login sessions
Improve website performance
Analyze traffic and visitor behavior
Support booking or inquiry forms

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies may last up to one year.

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when the browser is closed.

You may disable cookies through your browser settings at any time.

6. Embedded Content from Other Websites

Articles or pages on this website may include embedded content such as:

Videos
Images
Social media feeds
Maps
Booking widgets

Embedded content behaves exactly as if you visited the external website.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that content.

7. Analytics and Tracking Technologies

We may use third-party analytics services such as:

Google Analytics
Meta Pixel
Other marketing or performance tracking tools

These services help us understand website traffic, improve user experience, and optimize marketing efforts.

These services may collect:

anonymized visitor data
website usage patterns
referral sources
general location data (country or region)

You can control tracking through browser privacy settings or ad-tracking preferences.

8. How We Use Your Information

We may use collected information to:

Process reservations and inquiries
Communicate with you regarding your booking
Provide customer support
Improve website functionality
Analyze website usage and performance
Send updates, offers, or marketing communications (only when permitted)

We do not sell personal data.

9. Who We Share Your Data With

We may share limited information with trusted service providers necessary to operate our services, including:

Booking systems
Payment processors
Website hosting providers
Email communication platforms
Analytics providers

These providers only receive the information necessary to perform their services and are required to maintain data confidentiality.

If you request a password reset, your IP address may be included in the reset email.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.

Examples:

Inquiry data may be stored for customer service and record keeping
Booking information may be retained for administrative and legal purposes
Comments and associated metadata may be stored indefinitely to allow automatic follow-up approvals

Users who register on the website (if applicable) can view, edit, or delete their personal information at any time.

Website administrators may also access this information when required for operational purposes.

11. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

You may request to:

Access the personal data we hold about you
Receive a copy of your data
Correct inaccurate information
Request deletion of your personal data
Restrict or object to data processing
Withdraw consent where applicable

To exercise any of these rights, please contact us at:

info@larocacanyoning.com

12. GDPR Rights (European Visitors)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

You also have the right to lodge a complaint with a data protection authority.

13. CCPA Privacy Notice (California Residents)

If you are a resident of California, you have the right to:

Know what personal data is collected
Request deletion of personal information
Know whether personal information is sold or shared
Request access to collected information

La Roca Canyoning does not sell personal data.

Requests may be submitted via email.

14. Data Security

We implement appropriate technical and organizational security measures to protect personal data against:

unauthorized access
accidental loss
misuse or disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

15. Children’s Information

Our services are intended for general audiences.

We do not knowingly collect personal information from children under the age of 13 without parental consent.

If we become aware that such information has been collected, we will take steps to remove it.

16. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Some third-party providers may process data outside Costa Rica, including the United States or other jurisdictions.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the revised “Last Updated” date.

We encourage users to review this policy periodically.